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The Associate Director of Information Systems is a key member of the leadership team and reports directly to the Director of the Semel Institute Information Technology Department.

Primary responsibilities include:

• Strategic Planning and System Oversight:

  • Establishes sub-unit goals, designs new programs and services, and organizes staff effectively to achieve goals.

  • Provides direct supervision to a team of professionals, managing workloads by coordinating, assigning, and developing project plans and timelines.

  • Recommends hiring of new employees, managing salary actions, terminations, and conducting annual performance reviews in accordance with HR procedures.

  • Sets assignments, establishes schedules, approves timesheets, and conducts annual reviews in accordance with HR procedures.

  • Provides overall support to staff for system testing and mandatory compliance reporting requirements.

  • Provides oversight in training and quality control to run annual systems testing and audit compliance checks.

  • Stay current with industry best practices, emerging technologies, and trends, identifying opportunities to enhance the organization's IT capabilities.

  • Utilize information technology systems to address challenging business processes and drive innovation across the organization.

  • Support the organization's research and academic initiatives with a secure and innovative technology infrastructure that enables collaboration, data sharing, and advanced analytics.

  Business Process Optimization and Solution Development:

  • Conduct in-depth analysis of business processes and challenges, collaborating with stakeholders to identify areas for improvement

  • Create comprehensive solutions that involve process design, data and information architecture, and policy or procedural changes to drive efficiency and effectiveness.

  • Design detailed technical specifications for systems, validate requirements, and develop automated solutions that align with the organization's needs and goals.

  • Continuously monitor and assess the performance of implemented solutions, making adjustments as necessary to optimize results.

  System Administration and Maintenance:

  • Manage the day-to-day administration of IT systems, including user account management, system updates, backups, and troubleshooting.

  • Monitor system performance and capacity, proactively identifying potential issues and implementing solutions to ensure optimal performance and uptime.

  • Collaborate with IT support staff to resolve hardware, software, and network issues, providing technical guidance and expertise when needed.

  • Develop and maintain system documentation, including configuration settings, network diagrams, and standard operating procedures.

  Team Leadership and Cross-functional Collaboration:

  • Lead, mentor, and develop a diverse team of IT professionals with varying expertise, setting clear expectations and providing regular feedback.

  • Foster a culture of collaboration, innovation, and continuous improvement within the team.

  • Work collaboratively with other CSCs and department leaders to optimize resources, share best practices, and maintain the electronic security and privacy of data.

  • Implement policies that directly impact subordinate staff and address complex business or systems issues, promoting a positive and productive work environment.

  Supervisory Duties:

  • Recruitment: Engage actively in the refinement of the interview and hiring processes. Provide final recommendations to senior leadership, ensuring alignment with departmental goals and the organization's culture.

  • Performance Evaluation: Direct and shape the approach to performance evaluations. Champion a consistent, fair, and

  comprehensive evaluation method while personally overseeing evaluations for immediate team members.

  • Task Delegation: Exhibit discernment in determining team tasks, ensuring optimal alignment of duties to individual strengths and project requirements

  • Compensation Decisions: Contribute to compensation discussions, making recommendations for merit-based incentives, role promotions, and other forms of staff recognition.

  • Corrective Actions: Proactively address performance inconsistencies or issues, determining and enforcing appropriate disciplinary actions when necessary.

  • Conflict Resolution: Hold the responsibility and authority to address and settle any work-related grievances or complaints, ensuring that resolutions align with organizational standards and policies.