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General Information

Work Location: Los Angeles, USA
Onsite or Remote
Fully On-Site
Work Schedule
Flexible evenings/ weekends
Posted Date
04/18/2024
Salary Range: $32.98 - 45.4 Hourly
Employment Type
2 - Staff: Career
Duration
indefinite
Job #
15376

Primary Duties and Responsibilities

The Semel Institute is seeking to hire a full time Patient Navigator to provide high touch navigation for patients and family members on and off the UCLA Campus as designated by the Operation Mend program. Duties Can include:

  • Coordinating all travel, hotels, and accommodations for Operation Mend patients and family members. 
  • Escorting patients and family members to and from the airport, clinical appointments, surgeries, events, and other locations as needed. 
  • Accompany Operation Mend patients and family members into the designated appointments and serve as a liaison, and scribe to communicate with Operation Mend team members relevant information to optimize patient care and coordination. 
  • Coordinate with care team to ensure that all transportation and escort needs are met for the Operation Mend Program for all clinical and nonclinical program activities. 
  • Must be flexible and excel in problem solving. Individual must be detail oriented and able to anticipate special needs for patients and other guests. 
  • Proactively determine program needs and work with a team to create weekly and monthly schedules. 
  • Maintaining the highest level of professionalism and keep detailed and accurate records of all activities performed.
Pay Range: $32.98 - $45.40 hourly. 

Job Qualifications

  • Knowledge of military culture desired 
  • Experience working with patients with varying illnesses, injuries, and disabilities is desired.
  • Bachelor’s degree preferred.
  • Working knowledge of BruinBuy and Concur desired. 
  • Working knowledge of departmental policies and procedures on the safe transport of patients.
  • Knowledge of the UCLA Health landscape and medical campuses is strongly preferred. 
  • Ability to establish and maintain cooperative working relationships with other staff members and all other personnel. 
  • Skill in listening and comprehending information received in person or over the telephone to navigate and coordinate care for Operation Mend patients. 
  • Ability to anticipate specific needs for individual patients, family members, and staff. 
  • Detail oriented and ability to keep accurate and thorough records. 
  • Ability to work standing, walking, and sitting for extended periods of time. 
  • Interpersonal skills to interact diplomatically and sensitively with patients, staff, and visitors. 
  • Working knowledge of Microsoft Office Suite programs (Excel, Word, PowerPoint, etc.) is desired. 
  • Ability to develop priorities, meet deadline, and maintain strong communication with the Operation Mend team.
  • Ability to work independently on assignments with minimal supervision. 
  • Must have a flexible schedule to include weekends and some evenings. 
  • Maintain strong communication, time management and organization skills.