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General Information

Work Location: Santa Monica, USA
Onsite or Remote
Fully On-Site
Work Schedule
Monday - Friday: 8:00am - 5:00pm, hours may vary
Posted Date
04/15/2025
Salary Range: $29.42 - 42.14 Hourly
Employment Type
2 - Staff: Career
Duration
Indefinite
Job #
23736

Primary Duties and Responsibilities

Reporting directly to the Practice Manager, provide direct support to patients and work independently in assigned location of Westwood. Position may support various Head & Neck Clinic locations from assigned location including Santa Clarita, Westwood, Santa Monica, Thousand Oaks, Torrance, and others. Major duties include but are not limited to: acting as a liaison for the patients by assisting them in accessing service within the health system, facilitating communication with referring physicians, obtaining authorizations, scheduling surgeries, referring patients to appropriate resources and providing follow-up; providing support to the patient to ensure an excellent patient experience. On site attendance required.

Salary Range: $29.42 - $42.14 hourly

Job Qualifications

Required: 

  • Skill in setting priorities which accurately reflect the relative importance of job responsibilities  
  • Ability to establish and maintain and productive working relationships with faculty, staff, administration and patients from various social, cultural and economic backgrounds. 
  • Ability to creatively integrate competing demands into a productive working environment. 
  • Excellent written and verbal communications skills 
  • Ability to interact diplomatically and sympathetically, in a cheerful manger, with proper etiquette and professionalism 
  • Ability to use health system computer systems, and utilize the various resources and tools effectively  
  • Ability to obtain authorizations in a timely manner 
  • Ability to schedule surgeries accurately in a timely manner 
  • Ability to work occasional overtime 
  • Ability to have flexibility in work schedules and locations as needed 

Preferred: 

  • Experience working in a surgical clinic 
  • Previous working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs. 

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.