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General Information

Work Location: Los Angeles, USA
Onsite or Remote
Flexible Hybrid
Work Schedule
Monday-Friday, 8:00am-4:30pm PST
Posted Date
04/30/2025
Salary Range: $28.3 - 54.74 Hourly
Employment Type
2 - Staff: Career
Duration
indefinite
Job #
23869

Primary Duties and Responsibilities

Join UCLA Health as a Financial Services Analyst Liaison in the Physicians’ Billing Office (PBO), where you’ll play a central role in resolving complex patient billing issues. Reporting to the Patient Billing and Collections Supervisor, you will manage high-level patient escalations, act as a liaison between departments, and support service recovery efforts that directly improve the patient financial experience.

In this role, you will:

• Manage escalated guarantor accounts and act as a patient advocate, using discretion to resolve complex billing disputes.

• Collaborate with internal stakeholders, including the Patient Experience Office and leadership, to drive resolution of high-visibility cases.

• Identify and analyze dissatisfaction trends; contribute to workflow enhancements and service recovery initiatives.

• Support key projects and system improvements to increase billing accuracy and workflow efficiency.

• Maintain professionalism in all interactions and communicate outcomes clearly to patients and senior leadership.

Salary Range: $28.30 – $54.74/hour


Job Qualifications

We’re seeking a detail-oriented billing professional with:

  • High school diploma or equivalent experience, required
  • Minimum 3 years of relevant healthcare billing, collections, or customer service experience, required
  • Working knowledge of guarantor self-pay accounts, CPT-4 and ICD-10 coding, billing, and collections, required
  • Knowledge of government and private insurance billing rules and self-pay collection regulations, required
  • Proficiency in Microsoft Office and billing software systems, required
  • Experience in analyzing complex accounts and payer regulations, required
  • Ability to plan, prioritize, and complete assignments independently in a deadline-driven environment, required
  • Strong written and verbal communication skills, including the ability to interact with leadership and diverse patient populations, required
  • Ability to resolve conflict professionally and maintain confidentiality in sensitive matters, required
  • Typing and 10-key proficiency; ability to prepare correspondence, maintain records, and organize data, required
  • Knowledge of Federal and State billing regulations within a university or healthcare setting, required
  • Experience managing executive-level patient billing complaints

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.