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General Information

Work Location: Los Angeles, USA
Onsite or Remote
Fully On-Site
Work Schedule
Monday-Friday 8am-5pm
Posted Date
06/24/2025
Salary Range: $30.56 - 60.82 Hourly
Employment Type
2 - Staff: Career
Duration
Indefinite
Job #
25320

Primary Duties and Responsibilities

Join the dynamic Pediatrics Department as a Patient Service Supervisor and help drive excellence in patient service and administrative operations for the Children’s Health Center clinic in Westwood. We're looking for a motivated and people-focused team player who brings energy, professionalism, and dedication to our outpatient practice.

In this role, you’ll lead a team of over 20 Patient Service Representatives (PSR), providing oversight, coaching, and support to ensure smooth clinic patient care. In addition to supervisor duties, you will be responsible for acting as the liaison for patients and physicians in the practice and provide comprehensive care coordination to our patients. Under the direction of the Clinic Manager and Director, you will enhance clinic efficiency, develop staff, and continuously improve patient satisfaction. Responsibilities include, but are not limited to:

  • Train, mentor, and evaluate PSR staff to support professional growth and optimize care coordination
  • Manage work assignments and staff schedules
  • Collaborate with providers to ensure smooth administrative support
  • Oversee administrative tasks such as appointment scheduling, triaging messages, obtaining authorizations/referrals, and uploading medical records
  • Support patient satisfaction initiatives and provider engagement
  • Act as a liaison between patients and providers to coordinate services and follow-up care
  • Refer patients to appropriate internal or external resources and facilitate communication between departments


Salary Range: $30.56-60.82 Hourly

Salary offers are determined based on various factors including, but not limited to qualifications, experience, and equity. 

Job Qualifications

This is a great opportunity for a strong leader who thrives in a fast-paced environment and is committed to delivering a supportive, patient-centered experience.

Required:

  • Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
  • Ability to establish and maintain productive working relationships with faculty, staff, administration, and patients from various social, cultural, and economic backgrounds.
  • Ability to creatively integrate competing demands into a productive working environment.
  • Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
  • Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.

 

Preferred:

  • Supervisory experience.
  • Knowledge of specialty practice and workflows, patient related policies and procedures, understanding of the University system and its services/programs.
  • Knowledge of hospital computer systems and the various software products to perform administrative work. 
  • Familiarity and knowledge of the authorization process and managed care programs.

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.