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General Information

Work Location: Los Angeles, CA, USA
Onsite or Remote
Fully On-Site
Work Schedule
Monday-Friday, 8:00am-5:00pm
Posted Date
10/22/2025
Salary Range: $26.42 - 37.49 Hourly
Employment Type
2 - Staff: Career
Duration
Indefinite
Job #
27181

Primary Duties and Responsibilities


Under the general supervision of the Manager, the Patient Services Representative provides exceptional front desk and administrative support to ensure a smooth and efficient patient experience. This role includes welcoming patients, coordinating appointments, managing insurance verification, and facilitating accurate billing and documentation processes.

Key Responsibilities:

  • Greet and assist patients in person and by phone, delivering prompt and courteous service.

  • Pre-register and check in new patients, verifying and updating demographic and insurance information in Care Connect.

  • Assess new patients for insurance pre-certification and obtain required authorizations.

  • Prepare billing and medical record documents for patient visits.

  • Communicate effectively with back-office staff regarding patient needs, scheduling issues, and other concerns.

  • Collect and review charge documents daily for accuracy and completeness; submit to the billing office in a timely manner.

  • Process payments (cash, credit card, etc.), issue receipts, and make deposits to the finance office.

  • Schedule and manage patient appointments in Care Connect for assigned physicians and clinics.

  • Coordinate patient check-out, including arranging follow-up diagnostic studies and scheduling with other departments or offices.

  • Assist with collection and reporting of census and statistical data.

  • Schedule all outpatient clinic visits for physicians utilizing the multidisciplinary center.

  • Perform additional duties as assigned by the Supervisor or Manager.

Salary Range: $26.42-$37.49/hourly

Job Qualifications

Required:                                                                                                    
  • Typing skill sufficient to input verbal or written data into CRT with accuracy and speed.            
  • Ability to accept ambiguous circumstances and take action where answers to a problem are not readily apparent
  • Ability to accept ambiguous circumstances and take action where answers to a problem are not readily apparent
  • Ability to use diplomacy and respect confidentiality in sensitive situations
  • Skill in following through on assignments to completion
  • Skill in prioritizing assignments to complete work in a timely manner when there are changes in assignment, pressures of deadlines, competing requirements and heavy workload
  • Oral and written communication skills to convey information clearly to patients, faculty and staff
  • Ability to deal with patients from diverse backgrounds, referring physicians, clinic staff, insurance companies, the media, government agencies and other groups 
  • Ability to deal with patients from diverse backgrounds, referring physicians, clinic staff, insurance companies, the media, government agencies and other group in a professional, diplomatic and compassionate manner whether by phone or in person
  • Skill in performing basic arithmetic operations; maintaining statistics and performing cashiering functions
  •  Ability to maintain confidentiality on patient and physician issues
  • Ability to research medical diagnosis and procedure codes in CPT Code book and ICD-9_CM code book
  • Demonstrated excellent interpersonal skills, customer service skills, time management and organizational skills


Preferred:
  • English/Spanish bilingual oral communication skills to conduct admission/registration interviews.                                                                                                                   
  • Detailed knowledge of hospital admissions/registration procedures.                                                                                                                                                                
  • Knowledge of third party insurances, government programs and other insurance agencies for purposes of obtaining any necessary authorizations for treatment.              
  • Knowledge of medical terminology to communicate effectively with physicians, nurses and other members of the health care community.
  • Working knowledge of patient-related policies and procedures, as well as a thorough understanding of the University system.           
  • Experience with UCLA encounter registration system.                                                                                                                                                                                      
  • Recent patient registration and appointment scheduling experience.      
  • Proficiency with Microsoft Word & PC and access database systems                                                                                                                                                         
  • Experience in working in a medical clinic setting.