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General Information

Work Location: Los Angeles, CA, USA
Onsite or Remote
Fully On-Site
Work Schedule
Monday-Friday, 8:00am-5:00pm; hours may vary
Posted Date
11/18/2025
Salary Range: $70900 - 145200 Annually
Employment Type
2 - Staff: Career
Duration
Indefinite
Job #
27616

Primary Duties and Responsibilities

As the Senior Project Manager for Patient Experience Improvement, you will play a critical role in advancing UCLA Health’s commitment to delivering exceptional care and service. In this position, you will lead the implementation, coordination, and monitoring of enterprise-wide initiatives designed to enhance patient satisfaction, streamline care delivery, and improve overall experience across our health system.

Key Responsibilities:

  • Lead Patient Experience Projects: Manage complex, multi-faceted projects focused on improving patient interactions, communication, and service quality across ambulatory settings.
  • Develop and Execute Project Plans: Establish clear scope, timelines, and deliverables for initiatives and experience-driven workflow improvements.
  • Collaborate Across Departments: Facilitate communication and alignment between clinical teams, administrative staff, and operational leaders to ensure patient-centered strategies are integrated.
  • Monitor and Report Outcomes: Track progress against defined goals, analyze patient experience metrics (e.g., CG-CAHPS, Press Ganey scores), and provide actionable insights to leadership.
  • Implement Best Practices: Incorporate evidence-based approaches and industry standards to optimize patient engagement and satisfaction.
  • Support Change Management: Guide teams through process improvements, ensuring adoption of new tools and protocols that enhance the patient journey.
  • Organize Team Projects and Stakeholder Meetings: Coordinate patient experience improvement meetings and stakeholder groups, prepare agendas, and document action items to drive accountability.
Salary Range: $70,900 - $145,200 Annual

Job Qualifications

  • Bachelor’s degree or equivalent experience required.
  • MPH, MHA, MBA, or other related Master’s degree preferred.
  • Minimum 5 years of healthcare administrative and/or project management experience.
  • Experience leading, facilitating, and implementing new programs and/or projects.
  • Demonstrated skills in data analysis and presentation.
  • Intermediate to advanced proficiency in Microsoft Office applications, database management, and analytical tools.
  • Strong organizational skills in priority setting, follow-through, and meeting deadlines.
  • Excellent interpersonal skills to enhance communication and collaboration with staff, colleagues, and administrative personnel.
  • Ability to work effectively in an interdisciplinary team including physicians, nurses, and administrative staff.
  • Ability to work independently with minimal supervision.
  • Skill in navigating complex organizations and ensuring compliance with regulatory requirements.
  • Ability to define goals objectively and measure outcomes.
  • Demonstrated diplomacy, discretion, tact, and sound judgment with strict confidentiality.
  • Ability to develop, implement, and evaluate methods and systems to improve efficiency.
  • Strong project management skills with proven ability to deliver objectives within timeframes, including experience in project outcome reporting using industry standards.