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Required:

• Working knowledge of insurance authorizations and verification process for major medical insurance plans
• Working knowledge of UCLA Health System’s scheduling and administrative policies and procedures
• Experience with varied computer software and hardware including: word processing, knowledge of Microsoft Word, Excel, and Outlook, CareConnect, and the internet
• Typing skills to prepare forms and correspondence with speed and accuracy
• Possesses strong customer services skills to promote pleasant and effective interactions with patients, staff, and physicians
• Knowledge of CPT and ICD-9/10 codes and medical office procedures. General knowledge of oncology procedures and terminology
• Ability to set priorities and complete assignments in a timely manner under minimal supervision
• Knowledge of Medical Terminology
• Advanced organizational skills to ensure a workable, efficient workspace and accomplish established objectives
• Working knowledge of third party payor verifications terminology to determine benefit eligibility and interpretation of coverage
• Knowledge of State and Federal programs to ensure reimbursement
• Skills in analyzing information, problems, situations, practices, and procedures to recognize alternative solutions
• Ability to problem solve with personnel/teams while maintaining cooperative working relationships with administrators, physicians, peers, and the public
• Skills in recognizing an emergency or high priority situation and taking appropriate and immediate action. Demonstrate ability to maintain composure when confronted by difficult situations and respond professionally
• Ability to work as part of a leadership team, maintaining confidentiality in all assignments, and showing initiative in identifying and solving problems as they occur
• Skills in setting priorities which accurately reflect the relative importance of job responsibilities
• Skills to analyze and complete the revenue cycle
• Demonstrated ability to creatively integrate competing demands of a multidisciplinary setting into a productive work environment
• Skills in verbal and non-verbal communications to clearly convey complex problems and proposals in both formal and informal settings
• Working knowledge of research-oriented patient care systems
• Working knowledge of University policies and procedures to appropriately manage revenue systems, cashiering, risk management, and personnel
• Previous demonstrated expertise in managing patient services staff