Primary Duties and Responsibilities
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This role serves as a Surgery Scheduler for patients throughout the surgical process at the Department of Ophthalmology's Pediatric Ophthalmology & Adult Strabismus clinic in Westwood. You will support the delivery of patient care by coordinating surgeries for multiple physicians within this multi-specialty clinic. Responsibilities include, but are not limited to:
- Coordinate and schedule patient surgical and laser procedures for assigned faculty physicians
- Schedule required pre-operative testing and appointments
- Verify patient insurance coverage and obtain necessary prior authorizations
- Serve as a patient liaison, guiding patients through the pre- and post-operative process
- Communicate with physicians, clinical staff, and external facilities to ensure timely and accurate scheduling
- Maintain accurate documentation and patient records within the electronic medical record system
- Provide general clinic and administrative support as needed to ensure smooth daily operations
Job Qualifications
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Required:
• Skill in setting priorities which accurately reflect the relative importance of job responsibilities
• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
• Ability to creatively integrate competing demands into a productive working environment.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health
Highly Preferred:
• Knowledge of the ophthalmic field.
• Familiarity and knowledge of authorization process, surgery coordination, and managed care programs.
• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.
• Knowledge of UCLA Health computer system, including EMRs.
As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.