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General Information

Work Location: Los Angeles, CA, USA
Onsite or Remote
Fully On-Site
Work Schedule
Monday-Friday, 8:00am-5:00pm
Posted Date
08/19/2025
Salary Range: $30.36 - 43.49 Hourly
Employment Type
2 - Staff: Career
Duration
Indefinite
Job #
26286

Primary Duties and Responsibilities

Under the general supervision of the Connie Frank Kidney Transplant Center Clinic Manager and the AN III.  Perform the functions of receptionist, pre-register all new patients, assess new patients for insurance pre-certification; encounter all patients using the Care Connect system, update demographic and insurance data as necessary; prepare billing and medical record documents for pt. visits; communicate with back office staff regarding problems and specific circumstances;  complete all receipts required for cash payments, including charge card payments, and make deposits to the finance office; perform appointment scheduling tasks in the Care Connect system for those physicians and clinics assigned; perform patient check out duties including obtaining authorization for further outpatient diagnostic studies and  scheduling appointments with other offices/departments; provide patient with after visit summary and inform patient of mychart; provide prompt and courteous telephone communications; assist in collection and collation of census data; schedule all outpatient clinic visits for all physicians who utilize the Connie Frank  Kidney Transplant Center; and perform other duties as assigned by the Clinic Manager and or the AN III.

Reports directly to the Clinic Manager and or the AN III when necessary.

Salary Range: $30.36-$43.49/hourly

 

Job Qualifications

Required:

  • Detailed knowledge of hospital admissions/registration procedures
  • Knowledge of third party insurances, government programs and other insurance agencies for purposes of obtaining any necessary authorizations for treatment
  • Experience working in a medical setting
  • Ability to research medical diagnosis and procedure codes in CPT Code book and ICD-9_CM code book
  • Recent patient registration and appointment scheduling experience
  • Ability to deal with patients from diverse backgrounds, referring physicians, clinic staff, insurance companies, the media, government agencies and other groups in a professional, diplomatic and compassionate manner whether by phone or in person
  • Knowledge of medical terminology to communicate effectively with physicians, nurses and other members of the health care community
  • Skill in prioritizing assignments to complete work in a timely manner when there are changes in assignment, pressures of deadlines, competing requirements and heavy workload
  • Skill in following through on assignments to completion
  • Ability to use diplomacy and respect confidentiality in sensitive situations
  • Ability to accept ambiguous circumstances and take action where answers to a problem are not readily apparent
  • Ability to establish and maintain cooperative and collaborative working relationship with administrative, clinical and academic personnel
  • Oral and written communication skills to convey information clearly to patients, faculty and staff
  • Demonstrated excellent interpersonal skills, customer service skills, time management and organizational skills
  • Knowledge and skills to apply appropriate business telephone etiquette on multi-line phones
  • Ability to maintain confidentiality on patient and physician issues
  • Proficiency with Microsoft Word & PC and access database systems
  •  Skill in performing basic arithmetic operations; maintaining statistics and performing cashiering functions

Desired:

  • Experience with UCLA EHR (Care Connect)
  • Working knowledge of patient-related policies and procedures, as well as a thorough understanding of the University system
  • English/Spanish bilingual oral communications skills to conduct admission/registration interviews