Skip to content

Main menu. Press enter or space keys to expands and escape key to collapse

General Information

Work Location: Los Angeles, USA
Onsite or Remote
Fully On-Site
Work Schedule
Monday-Friday 8am-5pm
Posted Date
06/17/2025
Salary Range: $25.6 - 36.33 Hourly
Employment Type
2 - Staff: Career
Duration
Indefinite
Job #
24986

Primary Duties and Responsibilities

Join a fast-paced team in the Department of Ophthalmology's Glaucoma clinic! We’re looking for a proactive and personable individual to help create a seamless and welcoming experience for our patients. Responsibilities include, but are not limited to:
  • Answer and triage incoming telephone calls in a professional and timely manner
  • Register patients and schedule appointments using the electronic medical record (EMR) system
  • Check in/out patients and verify insurance and demographic information
  • Collect fees and co-pays at time of service
  • Process referrals and authorizations

Salary Range: $25.60-36.33 Hourly

Job Qualifications

Required

  • Working knowledge of current third party payer systems, including managed care and governmental programs such as HMO’s, PPO’s, Medicare, and Medicaid; familiarity with current patient billing practices and insurance verification terminology to determine eligibility and coverage.
  • Excellent interpersonal and strong customer service skills including the ability to deal effectively with patients who are under stress.
  • Familiarity with computerized patient appointment scheduling system, preferable PDM system.
  • Ability to follow-through with tasks under minimal supervision and ability to prioritize work effectively.
  • Strong organizational skills and maintain patient records efficiently.
  • Flexible personality and the ability to function well with interruptions and multi-task effectively with high volumes.
  • Working knowledge of all Microsoft applications (Word, Outlook, Excel).
  • Demonstrated typing and word processing skills to prepare correspondence, email and other documents with speed and accuracy. 
  • Ability to maintain confidentiality and discretion regarding sensitive patient medical information.
  • Demonstrated ability to maintain composure when confronted by difficult patient situations and to respond professionally.

Preferred

  • Working knowledge of ophthalmic terminology.
  • At least 2 years working in a clinical office. 

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.