Skip to content

Main menu. Press enter or space keys to expands and escape key to collapse

General Information

Work Location: Los Angeles, USA
Onsite or Remote
Fully On-Site
Work Schedule
Monday-Friday 8am-5pm
Posted Date
11/14/2024
Salary Range: $25.6 - 36.33 Hourly
Employment Type
2 - Staff: Career
Duration
Indefinite
Job #
20607

Primary Duties and Responsibilities

Join our Westwood Ophthalmology Call Center team, where you will play a vital role in ensuring a seamless patient experience! We are looking for a positive, detail-oriented individual dedicated to providing excellent patient service. Responsibilities include, but are not limited to:

  • Pre-registering new and returning patients via telephone
  • Collecting demographic and insurance information
  • Entering authorizations and referrals
  • Scheduling appointments
  • Maintaining logs and tracking all activities
  • Communicating with faculty and office staff via email, paging system, and verbal messages


Salary Range: $25.60-36.33 Hourly

Job Qualifications

Required:

  • At least six months of experience working in an ophthalmology practice.
  • Six months of experience scheduling patient appointments in an electronic system.
  • Working knowledge of ophthalmic medical terminology.
  • Familiarity with current billing practices including governmental plans such as Medicare and Medicaid.
  • Computer skills sufficient to communicate by email.
  • Verbal and written skills in English sufficient to communicate effectively with patients, doctors and staff.
  • Excellent interpersonal skills to interact with individuals of varied backgrounds effectively, with professionalism, patience and understanding.
  • Ability to prioritize tasks in a systematic manner to maximize efficiency.
  • Ability to demonstrate professionalism while dealing with the stressors of operating a multi-line telephone system.
  • Ability to work with frequent interruptions and to complete assignments in a timely manner.

Preferred:

  • One year of experience working in clinical teaching environment.
  • Bilingual in Spanish.