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General Information

Work Location: Los Angeles, USA
Onsite or Remote
Fully On-Site
Work Schedule
Monday-Friday, may include occasional Saturdays
Posted Date
11/26/2024
Salary Range: $29.42 - 42.14 Hourly
Employment Type
2 - Staff: Career
Duration
Indefinite
Job #
20763

Primary Duties and Responsibilities

In our department, we help individuals with hearing and communication disorders. Our patients have problems that can lead to social isolation, unemployment and depression. Our goal is to help them with their challenges so that they may enjoy improved quality of life. We are looking for an individual who is dedicated to helping others. We care a great deal for those that work in our department. The individual holding this position will: facilitate patient access to Speech Pathology services by answering incoming patient calls at our Call Center, this individual will also be responsible for regularly surveilling the clinician appointments in order to expedite priority patients, will work with other departments to coordinate visits for patients receiving multidisciplinary care within the Health System, and use problem-solving skills to manage challenging situations. Customer service is heavily emphasized at the Call Center. When needed, this individual may be required to work in other department locations, including Audiology, Speech Pathology and Rehabilitation Clinics in Westwood and Santa Monica. May be asked to cover Saturday clinic.


Salary Range: 29.42-42.14 Hourly


Job Qualifications

  • Ability to demonstrate CICARE in all patient interactions, both in person and over the telephone.
  • Healthcare experience required.
  • Knowledge of internal computer systems such as Care Connect (EPIC)
  • Knowledge of computer programs such as Microsoft Word, Excel and Access.
  • Effective organizational and time management skills.
  • Individual must be adaptable to change.
  • Ability to work effectively in a team environment to accomplish identified goals.
  • Strong communication and problem solving skills.
  • Must be able to multitask in a fast-paced work environment.
  • Ability to prioritize assignments when faced with heavy workload, deadlines, interruptions, and competing requests to complete tasks in a timely manner.
  • Interact diplomatically with a diverse population composed of staff, physicians, administrators, and outside personnel.
  • Recognize and deal appropriately with sensitive and confidential issues.

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.