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General Information

Work Location: Los Angeles, USA
Onsite or Remote
Flexible Hybrid
Work Schedule
Monday-Friday, 8am-5pm; hours vary
Posted Date
12/13/2024
Salary Range: $140200 - 331800 Annually
Employment Type
2 - Staff: Career
Duration
Indefinite
Job #
21057

Primary Duties and Responsibilities

Join UCLA Health as the Director of Ambulatory Operational Excellence, where you will lead transformative initiatives to improve operations across over 280 clinics in Southern and Central California. This key leadership role will focus on enhancing access, optimizing workflows, and driving operational efficiency to support our mission of delivering world-class care.


Key Responsibilities:

  • Lead and develop operational teams, including the Operational Capacity, Clinic Activations, and Operational Patient Experience teams.
  • Oversee programs that improve patient access, optimize clinic utilization, and enhance the patient experience across all ambulatory services.
  • Collaborate with clinical directors, physician leaders, and cross-functional teams to standardize processes, implement best practices, and achieve organizational goals.
  • Drive clinic activation projects, ensuring seamless integration for new clinic openings and expansions.
  • Utilize data-driven insights to identify opportunities, implement solutions, and sustain improvements in operations and patient care delivery.


This role offers an exciting opportunity to shape the future of ambulatory operations at UCLA Health, fostering collaboration, innovation, and excellence.


*This position is flexible-hybrid and requires 2-3 days per week of on-site work in Westwood as well as travel to clinics based on current initiatives and priorities. 


UCLA Health is a world-renowned health system with four award-winning hospitals and dozens of primary care practices, specialty practices, urgent care centers, and other ancillary locations throughout metro Los Angeles. We are also home to the David Geffen School of Medicine, an internationally-respected center of advanced medical education and research. If you’re looking to experience greater challenge and fulfillment in your career, you can at UCLA Health.


Salary range: 

UCLA Health's salary range for this title code is $140,200 - $331,800 annual. Please note that the department's target pay range is up to $220,000 annual.




Job Qualifications

We’re seeking a strategic, innovative, creative leader and problem solver with:
  • Bachelor’s degree in healthcare administration, business administration or a related field and/or equivalent experience/training – Master’s degree preferred
  • Ten or more years of experience in ambulatory operations performance improvement, preferably in an academic medical center environment.
  • Proven leadership skills, with a track record of inspiring teams, driving change, and achieving measurable outcomes.
  • Expertise in process improvement methodologies such as Lean or Six Sigma certification desired


As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.