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General Information

Work Location: Los Angeles, USA
Onsite or Remote
Flexible Hybrid
Work Schedule
Monday-Friday, 8:00am-8:00pm, including weekend and holidays as needed.
Posted Date
07/18/2024
Salary Range: $29.53 - 46.37 Hourly
Employment Type
4 - Staff: Limited
Duration
6 Months
Job #
17560

Primary Duties and Responsibilities

As the Medicare Advantage Senior Contact Center Representative, you will be addressing and resolving complex member inquiries, providing detailed information on intricate health plan benefits, and ensuring a seamless navigation of healthcare processes. You will:

  • Utilize state-of-the-art telecommunications and computer information systems to assist members
  • Adhere to the CICARE principle to maintain the highest standards of care and service
  • Resolve member inquiries with a focus on clear and empathetic communication
  • Manage escalated calls from Contact Center Agents related procedural inquiries
  • Assist members, fostering positive relationships and contributing to an outstanding customer experience
  • Enhance member satisfaction through dedicated service

Note: This position is a limited appointment for 6 months and may convert to career. This posted position is 1 of 9 positions available for hire. All applicants will apply through this requisition and if selected will be hired into one of the available positions. 

Salary Range: $29.53 - $46.37/hourly

Job Qualifications

We are seeking a detailed-oriented, customer-centric individual with:

  • High School diploma, GED or equivalent, required
  • A college degree, preferred
  • Five or more years of experience working in a Contact Center environment
  • Two or more years in a Medicare Advantage role, highly desired
  • Exceptional customer service and communication skills
  • Strong attention to detail and organization skills
  •  Proficiency with CRM and telephony software, preferred
  • Ability to maintain confidentiality of patient and business records
  • Familiarity with healthcare systems, medical terminology, and understanding of health insurance concepts
  • Understanding of healthcare regulations, including privacy laws (e.g. HIPAA) and other compliance requirement

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.