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General Information

Work Location: Los Angeles, USA
Onsite or Remote
Flexible Hybrid
Work Schedule
Monday - Friday, 8:00am - 5:00pm PST
Posted Date
04/16/2025
Salary Range: $25.6 - 36.33 Hourly
Employment Type
2 - Staff: Career
Duration
Indefinite
Job #
23651

Primary Duties and Responsibilities

Perform a key role within a world-class health system. Provide vital expertise to ensure the highest standards of medical excellence. Take your professional expertise to the next level. You can do all this and more at UCLA Health.

In this high visibility position, you will answer member phone calls and other inquiries while providing information, resolving problems, and educating patients and staff members.  This will involve responding to questions regarding status of referrals, directory assistance or assistance in communicating with a provider. You will: 
  • Record all calls in the managed care information system
  • Work effectively with other staff members 
  • Adhere to department customer services protocols and greeting scripts
  • Follow key customer service concepts 
  • Help achieve established customer service goals 
  • Project a consistently professional demeanor
Salary Range: $25.60 - $36.33 Hourly

Job Qualifications

We’re seeking a flexible, detail-oriented individual with:

  • Three or more years of customer service experience, preferably in a managed care environment required
  • Excellent telephone, customer service, interpersonal and problem-solving skills
  • Ability to operate a wide variety of office equipment
  • Ability to utilize our managed care information system
  • Computer proficiency with Microsoft Office
  • Excellent communication, time management skills and organizational abilities
  • Strong teamwork and collaboration skills
  • Ability to maintain confidentiality of sensitive information
  • Ability to work 8:00am - 5:00pm and occasional overtime

UCLA Health is a world-renowned health system with four award-winning hospitals and dozens of primary care practices, specialty practices, urgent care centers and other ancillary locations throughout metro Los Angeles as well as the David Geffen School of Medicine. Through the efforts of our outstanding people, we have become Los Angeles’ trusted provider of exceptional, compassionate patient care. If you’re looking to experience greater challenge and fulfillment in your career, UCan at UCLA Health.


As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.