Skip to content

Main menu. Press enter or space keys to expands and escape key to collapse

General Information

Work Location: Pasadena, USA
Onsite or Remote
Fully On-Site
Work Schedule
Monday-Friday 8am-5pm
Posted Date
11/14/2024
Salary Range: $30.56 - 60.82 Hourly
Employment Type
2 - Staff: Career
Duration
Indefinite
Job #
20526

Primary Duties and Responsibilities

Our Department of Ophthalmology's Doheny Eye Center in Pasadena is seeking a Patient Access Services Supervisor to manage administrative functions and support our high-volume surgery services. Reporting to the the Practice Manager, this role requires a motivated leader who can maintain a positive culture, efficiently manage the increasing volume of patient cases, and oversee administrative workflows. Responsibilities include, but are not limited to:

  • Manage administrative personnel, including hiring, training, scheduling, and supervising staff
  • Conduct performance evaluations and monitor staff performance
  • Supervise patient surgery scheduling processes, including billing, insurance verification, and authorizations
  • Maintain and update surgery scheduling protocols
  • Act as a liaison; resolve patients, physicians, and co-workers’ concerns
  • Provide backup support to administrative staff as needed

Salary Range: $30.56-60.82 Hourly

Job Qualifications

Required:

  • Minimum two years of supervisory experience in a clinical setting, including organizing workflow to accomplish established objectives, training staff, and evaluating staff effectiveness.
  • Knowledge of ophthalmology terminology.
  • Familiarity with surgery scheduling systems, preferably with UCLA systems / CareConnect or ophthalmology, or both.
  • Working knowledge of current third party payor systems including managed care and governmental programs; familiarity with current patient billing practices.
  • Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
  • Strong organizational skills to effectively coordinate the patient care activities of the practice.
  • Excellent interpersonal and communication skills including the ability to deal effectively with patients and staff who are under stress.
  • Familiarity with computerized patient appointment scheduling and registration systems.
  • Ability to follow-through with tasks under minimal supervision and ability to prioritize work effectively.
  • Ability to organize and maintain patient records efficiently.Ability to perform under the stress of frequent interruptions and/or distractions.