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General Information

Work Location: Los Angeles, USA
Onsite or Remote
Flexible Hybrid
Work Schedule
Hybrid schedule, Monday - Friday, 8am - 5pm
Posted Date
04/15/2025
Salary Range: $29.42 - 42.14 Hourly
Employment Type
2 - Staff: Career
Duration
Indefinite
Job #
23480

Primary Duties and Responsibilities

Our Semel Institute of Neuroscience and Human Behavior is seeking to hire a full-time Patient Care Coordinator to join the UCLA Tele-Mental Health Hub Program. The program provides telehealth outpatient, mental health services to the AV-UPP and the Stand Program at ELAC, our collaborating partners. You will provide administrative and academic support to the support. Primary duties include:

  • Front desk duties (triage calls, greet and check-in patients)
  • Responsible for patient interviewing and encounter registration
  • Scheduling and confirming patients’ appointments
  • Obtaining all financial and demographic information from patients
  • Explaining in the BHS procedures and necessary information to patients including required authorization and estimated liability
  • Verifying insurance benefits and accurately record benefits for finance review
  • Reviewing accounts for change in status and re-verify benefits and/or authorization
  • Other duties as assigned

Salary Range: $29.42/hr. - $42.14/hr

Job Qualifications

Previous experience in a medical office setting

Familiarity with University, federal, state, private, and non-profit funding agencies ‘guidelines and policies relevant to DMH contractual policy, compliance, cost allocation, and reimbursement (preferred)

Working knowledge of Medi-Cal, HMO's, PPO's, third party payors, etc., authorizations and eligibility requirements and regulations

Extensive knowledge and ability to navigate local and state agencies including LA County DMH, LA County DCFS, Southern California Regional Centers, University Compliance Office, University Legal (preferred)

Knowledge of Microsoft Word, Outlook e-mail and basic knowledge of PC applications

Ability to speak Spanish (preferred)

Ability to operate Dictaphone equipment and transcribe medical reports, manuscripts, etc.

Skill in performing basic arithmetic

Ability to work independently and exercise appropriate decisions with minimum supervision

Strong communication skills to interact with persons of various social, cultural, economic, and educational backgrounds

Experience in working as part of a team, establishing and maintaining cooperative working relationships with all staff members, management and the public

Skill in organizing and prioritizing assignments


As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.