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General Information

Work Location: Santa Clarita, USA
Onsite or Remote
Fully On-Site
Work Schedule
Monday-Friday, 8am-5pm (60 min lunch)
Posted Date
04/07/2025
Salary Range: $34.37 - 47.31 Hourly
Employment Type
2 - Staff: Career
Duration
indefinite
Job #
23603

Primary Duties and Responsibilities

In this role, you will serve as the Patient Navigator in the assigned Hematology-Oncology clinics working to optimize the patient experience by assuring smooth patient flow, minimal wait times, and overall patient satisfaction.  The incumbent is expected to use in-depth knowledge of UCLA Health’s processes and resources to creatively and effectively facilitate patient care and the overall patient experience. The incumbent also will act as a customer service advocate within all aspects of patient care working in a team setting that provides communication support to patients and their families, physicians, and clinic staff.


Salary range: $34.37/hr - $47.31/hr

Job Qualifications

Required: 

  • Ability to make independent judgments and to evaluate complex issues
  • Administrative abilities to resolve complex and sensitive issues with diplomacy
  • Oral communication skills to speak with individuals of varying backgrounds to obtain and convey specific information
  • Skill in working independently with a minimal amount of direction
  • Ability to establish and maintain cooperative working relationships with physicians, staff, patients, and administrative personnel
  • Knowledge of contact persons in order to direct patients to appropriate departments in an effort to resolve issues and provide patient-related materials
  • Ability to speak to individuals using appropriate grammar and vocabulary to obtain information, explain policies and procedures.
  • Working knowledge of medical oncology terminology
  • Working knowledge of University policies, procedures and forms as they relate to performance of job duties
  • Skill in performing duties with frequent interruptions and/or distractions
  • Computer skills should include working knowledge of Microsoft Word, Excel, and Outlook as well as experience with electronic medical record systems
  • Demonstrated knowledge of appointment and encountering procedures
  • Knowledge of insurance authorization and verification process
  • Skill in analyzing information, problems, situations, practices and procedures
  • 1 year oncology related work experience

Preferred:

  • Bilingual in English and Spanish

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.