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General Information

Work Location: Santa Monica, CA, USA
Onsite or Remote
Fully On-Site
Work Schedule
Monday-Friday, 8:00am-5:00pm (60 min meal)
Posted Date
07/08/2025
Salary Range: $30.36 - 43.49 Hourly
Employment Type
2 - Staff: Career
Duration
Indefinite
Job #
25536

Primary Duties and Responsibilities

In this role, you will serve as a Patient Navigator in the assigned Hematology-Oncology clinic working to optimize the patient experience by assuring smooth patient flow, minimal wait times, and overall patient satisfaction. You will act as a customer service advocate within all aspects of patient care working in a team setting that provides communication support to patients, physicians and clinic staff.


Salary range: $30.36/hr - $43.49/hr

Job Qualifications

Required:

  • Ability to make independent judgments and to evaluate complex issues
  • Administrative abilities to resolve complex issues
  • Oral and written communication skills to speak with individuals of varying backgrounds to obtain and convey specific information
  • Skill in working independently with a minimal amount of direction
  • Ability to establish and maintain cooperative working relationships with physicians, staff, patients, and administrative personnel
  • Knowledge of contact persons in order to direct patients to appropriate departments in an effort to resolve issues and provide patient-related materials
  • Ability to speak to individuals using appropriate grammar and vocabulary to obtain information, explain policies and procedures
  • Working knowledge of medical oncology terminology
  • Working knowledge of University policies, procedures and forms as they relate to performance of job duties
  • Skill in performing duties with frequent interruptions and/or distractions
  • Computer skills should include working knowledge of Microsoft Word, Excel and Outlook as well as experience with CareConnect and ARIA systems
  • Demonstrated knowledge of appointment ad encountering procedures
  • Knowledge of insurance authorization and verification process
  • Skill in analyzing information, problems, situations, practices and procedures