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General Information

Work Location: Los Angeles, USA
Onsite or Remote
Fully On-Site
Work Schedule
Monday - Friday, 8:00am - 5:00pm
Posted Date
07/10/2024
Salary Range: $30.56 - 60.82 Hourly
Employment Type
2 - Staff: Career
Duration
INDEFINITE
Job #
17741

Primary Duties and Responsibilities

Venice Family Clinic is a leader in providing comprehensive, high-quality health care to people in need. The organization has more than 500 staff who serve 45,000 people with compassion, dignity, and respect across an area from the Santa Monica Mountains through the South Bay. We have a network of clinics, Early Head Start centers, and mobile clinics, plus an expansive street medicine program to reach people experiencing homelessness. Read more about us at venicefamilyclinic.org.

Leadership opportunity available for a Referral Center Manager. In this management role, the Referral Center Manager will be responsible for overseeing all of the referral activities at our Venice Family Clinic, and for ensuring efficient and high quality operations and services. The Referral Center Manager will receive guidance and direction from the Senior Director of Clinical Operations, and will:

  • Have the overall responsibility of directing, managing, and analyzing referral activities to ensure efficient coordination and management of workflows, and to support timely access to specialty care. 
  • Partner with Department Directors, Clinic Managers and others to share leadership decisions; ensuring delivery of high quality care by ensuring effective referral processing. 
  • Directly oversee the referral team staff and provide collaborative oversight for clinic staff quality of work related to their assigned referral tasks. 
  • Ensure department goals are met and work collaboratively with others, including program managers, clinical and operations leadership, and the quality improvement team to improve systems and processes.   
  • Partner with external organizations such as health plans and referral offices to ensure smooth operations and clear understanding of referral processes. 
  • Supports compliance activities related to referrals and ensure compliance with policies and procedures. 
  • Respond to complaints and grievances related to referrals.


Salary Range: $30.56-$60.82 Hourly

Job Qualifications

Required:

  • 5 years of work experience with 2 years of management/supervisory experience in a healthcare or medical setting.
  • Experience in a referrals department.
  • The ability to effectively interact with people and develop positive relationships while being tactful, respectful, and direct in communication. 
  • Proficiency with MS Office programs, including MS Word, Excel and Outlook.  
  • Ability to accurately and efficiently use Health Information Technology (HIT) Systems, including running reports.   
  • Effective problem solving skills, and the ability to analyze and use data for decision making.
  • Excellent verbal and written communication skills.
  • Ability to work flexible and extended hours, and travel between sites as needed.
  • Skill in setting priorities which accurately reflect the relative importance of job responsibilities


Preferred: 

  • Bilingual in English/Spanish
  • FQHC/Community Health Center experience
  • Familiarity with EPIC or Next Gen PMS/EMR


As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.