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General Information

Work Location: Los Angeles, CA, USA
Onsite or Remote
Flexible Hybrid
Work Schedule
Monday-Friday, 8am-5pm PST
Posted Date
12/21/2025
Salary Range: $105700 - 234500 Annually
Employment Type
2 - Staff: Career
Duration
Indefinite
Job #
27857

Primary Duties and Responsibilities

We are seeking a Senior Program Manager, Vendor Management & Supplemental Benefits to lead the oversight and strategic management of key vendors supporting our Medicare Advantage product line. This role plays a critical part in ensuring the successful delivery of supplemental benefits by driving vendor performance, compliance, and operational excellence—while supporting business growth, cost management, and an exceptional member experience.

You will:

  • Oversee multiple complex vendors that support Medicare Advantage supplemental benefits, ensuring delivery against contractual, performance, compliance, and service-level expectations
  • Manage supplemental benefit vendors end-to-end, driving accountability and continuous improvement across the vendor lifecycle
  • Partner cross-functionally with internal teams (e.g., Operations, Compliance, Finance, Product, and Clinical) to ensure accurate benefit administration and seamless member experiences
  • Lead annual supplemental benefit readiness, coordinating interdisciplinary teams to support benefit design, implementation, and operational execution
  • Support business objectives by monitoring vendor performance against cost, utilization, and quality targets
  • Contribute to vendor strategy development, including evaluation of market trends and awareness of competitor vendor relationships
  • Develop and maintain business continuity plans to ensure uninterrupted delivery of supplemental benefits
  • Identify risks, recommend mitigation strategies, and drive resolution of vendor-related issues
Salary Range: $105,700 - $234,500/annually

Job Qualifications

We’re seeking a detail-oriented individual with:

  • A Bachelor’s degree in business, healthcare administration, or related field, or an equivalent combination of education and experience
  • A Master’s degree, preferred
  • Eight or more years in managed care, Medicare Advantage, or health plan operations, including vendor and supplemental benefit management
  • Deep understanding of Medicare Advantage operations, CMS oversight standards, and supplemental benefit administration
  • Proven ability to manage multiple, complex supplemental benefits and vendors end-to-end, with strong relationship management and communication skills
  • Strategic mindset with the ability to evaluate vendor risk, develop alternative sourcing options, and anticipate operational impacts
  • Strong negotiation and contract interpretation skills
  • Analytical and data-driven approach to evaluating vendor performance management, utilization, and cost outcomes
  • Exceptional organizational and project management skills, with the ability to manage competing priorities and meet deadlines in a fast-paced enviornment
  • Highly collaborative, with the ability to influence across functions and leadership levels
  • Advanced knowledge of vendor management best practices, contracting structures, and performance monitoring methods
  • Able to operate in a fast-paced, start-up environment with evolving priorities
  • Demonstrates ability to proactively identify risks and mitigation strategies
  • Applies strategic thinking to vendor selection, evaluation, and benefit optimization
  • Strong commitment to compliance, ethics, and data privacy standards
  • Maintains continuous improvement mindset, with a focus on efficiency, innovation, and service excellence