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General Information

Work Location: Los Angeles, USA
Onsite or Remote
Flexible Hybrid
Work Schedule
Monday - Friday, 8:00 am - 5:00 pm PST
Posted Date
09/05/2024
Salary Range: $102500 - 227700 Annually
Employment Type
2 - Staff: Career
Duration
Indefinite
Job #
16717

Primary Duties and Responsibilities

Under general direction of the Application Manager, the Information Systems Analyst 4 supports the UCLA Health System applications and works independently on projects assigned by the Application Manager and/or Financial & Administrative Systems Director.

In this role, you will: 

  • perform troubleshooting, maintenance, and optimization of existing software applications
  • design, build, test, and support of new applications and modules within the portfolio and/or service line
  • achieve in-depth knowledge of the software application and operational workflows, as well as understand the policies, procedures and constraints of the clinical or business operation supported by the application
  • work with business owners, vendors, and other ISS team members to evaluate and recommend solutions to complex problems and requests.

Applications Supported include but are not limited to: UKG Pro Workforce Management (formerly UKG Dimensions)

This flexible hybrid role allows for a blend of remote and on-site work, requiring presence on-site at least 5% of the time, as needed based on operational requirements, and within 12 standard hours of being asked to come on site. Please note, travel to the “home office” location is not reimbursed. Each employee will complete a FlexWork Agreement with their manager to outline expectations and ensure mutual understanding. These arrangements are periodically reviewed and may be adjusted or terminated as necessary.

Salary offers are based on a variety of factors including qualifications, experience, and internal equity. The full salary range for this position is $102,500 - $227,700 annually. The University anticipates offering a salary below the midpoint of this range.

Job Qualifications

Bachelors in Computer Science or equivalent

Required Skills and Abilities

·         Broad and/or in-depth knowledge of multiple areas of focus in application specialty areas.  Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.

·         Ability to research, organize, analyze, and synthesize data to support effective decision making.

·         Must be detail oriented and have a knack for probing for information, in order to fully understand the underlying needs that influence how a system should be configured/ organized.

·         Ability to decide priority of assigned tasks and manage multiple and competing tasks.

·         Ability to work effectively as a team player and work with people of all backgrounds, at all levels.

·         Effective leadership skills and strong customer service orientation.

·         Strong written and verbal communications skills, with the ability to convey technical information to all levels of application users in a specific, clear, and concise manner.

·         Ability to remain calm in difficult and stressful situations. Must be able to recognize problems, evaluate, and refer to the appropriate channels for action.

·         Strong interpersonal skills, with the ability to effectively train, support, and work collaboratively with business owners, team members, and management.

Required Knowledge and Experience

·         Demonstrated technical and functional proficiency with UKG Workforce Central and/or Dimensions 

·         Demonstrated proficiency with scripting, report development and application configuration

·                  ·         Experience documenting and testing functionality within an application

·                  ·         Past participation in all stages of the application development life cycle:  planning, creating, testing, deploying, and maintaining an application.

·         Demonstrated proficiency with information systems technology, which also includes Microsoft Office Suite, email, intranet, internet, and other systems.

·         Demonstrated skill in system workflow and business process flow analysis and design.

·         Bachelor’s Degree in health care information technology, computer science, or related area 

Preferred Knowledge and Experience

·         Implementation of Time & Attendance System, such as UKG Workforce Central and/or Dimensions

·         Demonstrated experience with cloud technologies and utilizing APIs

·         Demonstrated proficiency with Oracle / MS SQL database, UNIX Scripting, Crystal Reports, IIS, Python

·         Demonstrated proficiency with BOOMI and/or BOOMI Certification

·         Development, standardization and automation of reporting (i.e. Tableau)

·         Adoption of technology and new systems

·         Custom configurations for an application and/or hardware (i.e. scripting, website development)

·                  ·         Familiarity with, from an application standpoint, Windows and UNIX/AIX server configuration and management