Primary Duties and Responsibilities
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Our Santa Monica Orthopedic Surgery Clinic is seeking a full-time Clinic Coordinator to support physicians, patients, and care teams. In this role, you will serve as a primary point of contact for patients, coordinate care and appointments, facilitate communication between providers and patients, and help ensure a seamless patient experience.
Key Responsibilities
- Coordinate patient appointments, procedures, referrals, and follow-up care.
- Serve as a liaison between patients, physicians, hospitals, and referring providers.
- Manage patient communications via phone, MyChart, and Epic/CareConnect.
- Process referrals, authorizations, prescription refill requests, and patient documentation.
- Verify insurance benefits and obtain prior authorizations as needed.
- Support care coordination initiatives and hospital discharge follow-up.
- Maintain accurate medical records and assist with clinic operations.
Job Qualifications
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Experience working in a healthcare, medical office, or outpatient clinic setting
Strong customer service, communications, and organizational skills
Ability to manage multiple priorities in a fast-paced envronment
Experience with scheduling, patient registration, and care coordination
Proficiency with Microsoft Office and electronic medical records (EMR)
Experience with Epic/CareConnect (preferred)
Knowledge of insurance verification, referrals, and authorization processes
Experience in orthopedic, surgery, or a specialty clinic (preferred)
As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.